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insightsoftware’s Web Privacy Policy

Effective: June 05, 2026 Prior Version: December 08, 2025

Introduction

This Privacy Statement explains how GS Topco GP, LLC and its subsidiaries and affiliates doing business as insightsoftware ("we", "our" or "us") protect and process personal data collected from visitors and users ("you" or "your") of our websites. Our commitment: We do not sell your personal data to third parties for their own marketing purposes. What this covers: This policy applies when you visit www.insightsoftware.com and our related sites. It also applies when you interact with us through other channels. Some services have their own privacy policies. This policy does not cover those services. What we will explain:

  • What Information We Collect and Why

  • How We Use and Protect Your Data

  • Your Privacy Rights and Choices

  • How to Contact Us with Questions

When you use our sites and services, you agree to this Privacy Statement. You acknowledge that we may transfer, store, and process your information as described below.

What Personal Data We Collect

We collect information about you in different situations. This helps us provide better services. Here is what we collect and when: When You Visit Our Website

  • Device information: We collect details about your device. This includes device type, screen size, and language settings.

  • Automatic collection: We automatically collect technical information like your IP address, browser type, and operating system. We also see which pages you visit, how long you stay, and which website sent you to us. 

  • Location data: We collect your general location based on your IP address, WiFi and, where enabled, approximate location data from your device settings. We only do this if you permit it.

When You Contact Us or Request Information

  • Account details: If you create an account, we collect your username and password.

  • Information you provide: When you contact us, you give us information like your name, email, and phone number. You may also share your company name, job title, country, and zip code.

  • Communication content: We keep your messages, questions, and feedback when you contact us.

When You Sign Up for Services or Content

  • Payment information: When you make a purchase, we collect payment details. Our payment providers process this information securely.

  • Sign up Information: When you sign up for our Services or use a free resource such as a Webinar or White Paper, we collect your contact details and company information. We also ask about your areas of interest. We track your subscriptions, event and webinar sign-ups, and content downloads. 

When You Apply for a Job

  • Background checks: In some cases, we run background checks. We only do this where the law permits.

  • Application materials: When you apply for a job, we collect your resume, cover letter, and additional materials depending on the role.

  • Professional information: We also collect your work history, education, and references.

Through Business Intelligence

  • Enriched data: We may add to your business contact information using other sources. This helps us understand customer needs and improve our services. The additional information may include company details, professional data, and business contact information.

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How We Use Your Personal Data

We use your information for these purposes:

Providing Services

  • Delivering the products and services you request

  • Managing your account and verifying your identity

  • Processing transactions and payments

  • Helping you when you need support

Communication

  • Sending you updates and confirmations about our services

  • Responding to your questions and requests

  • Sharing marketing materials (with your permission when required)

  • Telling you about offers, events, and opportunities

Improvement and Analytics

  • Analyzing usage patterns to improve our services

  • Conducting satisfaction surveys and market research

  • Developing new features and offerings

  • Ensuring security and prevent fraud

Legal and Business Operations

  • Comply with legal requirements

  • Enforce our terms and policies

  • Support business transfers or acquisitions

  • Protect rights and safety

Legal Basis for Processing

We process your Personal Data on the following legal bases:

  • Legitimate interests. We may process your Personal Data when it is necessary for the purposes of our legitimate interests, unless these are overridden by your interests or fundamental rights and freedoms. For example, when we process your inquiries for customer relationship management purposes or when we enrich customer or prospective customer data with data from a third party provider.

  • Consent. We may process your Personal Data for one or more specific purposes if you give us your consent, for example we ask for your consent to receive marketing materials, surveys or general information about our products. Whenever we process your Personal Data on the basis of your consent, we will ask you for it and inform you about your right to withdraw it.

  • Contract performance and pre-contractual requests. We may process your Personal Data when it is necessary for the performance of a contract with you or for the performance of pre-contractual measures, which are carried out at your request. For example, when you send us a sales inquiry, download a white paper, or you send us a customer support request or a technical query.

  • Legal obligation. We may process your Personal Data when it is necessary for compliance with a legal obligation to which we are subject, for example, to comply with any applicable tax laws.

Cookies and Similar Technologies

We and our partners use various technologies to collect and store information when you visit one of our Sites, and this may include using cookies or similar technologies to identify your browser or device. We also use these technologies to collect and store information when you interact with services from our partners, such as advertising services. Our third-party advertising and analytics partners include Google and similar providers. The technologies we use for this automatic data collection may include:

  • Cookies: Small files stored on your device to remember preferences and enable features

  • Web Beacons: Electronic images that help us count visitors and understand usage

  • Clickstream Data: Information about your navigation patterns on our sites

Your Choices:

Adjust your browser settings to refuse or delete cookies. Note that refusing cookies may limit site functionality. For targeted advertising opt-out, visit:

How We Share Personal Data

We share your data in these circumstances: Service Providers. We work with trusted third parties who help us operate our business. They perform functions such as:

  • Payment processing

  • Customer relationship management

  • Email and marketing services

  • Analytics providers

  • Cloud storage and hosting

These providers are contractually bound to protect your data and use it only for the services they provide to us. For a current list of our data processors, please visit https://insightsoftware.com/legal/contracts/subprocessors/  Legal Requirements. We may disclose data when required by law, including to:

  • Comply with laws, regulations, or legal processes

  • Respond to government requests

  • Protect rights, property, or safety

  • Investigate fraud or security issues

Business Transfers. If we merge, sell assets, or reorganize, personal data may transfer to the new entity. Your Consent. We share data with your explicit permission or at your direction.

  • Note: We do not sell personal data or share it with third parties for their own marketing purposes.

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Your Privacy Rights

You have rights regarding your personal data, though specific rights may vary by location: Core Rights Available to All Users

  • Complaint to supervisory authority (European and other applicable users)

  • Access: Request a copy of your personal data

  • Correction: Request updates to inaccurate information

  • Deletion: Request removal of your data (subject to legal requirements)

  • Opt-out: Unsubscribe from marketing communications

  • Data Portability: Receive your data in a machine-readable format Additional Regional Rights

  • Objection to Processing (European users)

  • Restriction of Processing (European users)

  • Non-discrimination for exercising rights (California users)

  • Opt-out of "sharing" for cross-context advertising (California users)

  • Limit use of sensitive personal information (California users)

How to Exercise Your Rights

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International Data Transfers

As a global organization, we transfer data internationally. We protect your data during transfers through:

  • Standard Contractual Clauses (SCCs): EU-approved contracts ensuring adequate protection

  • Adequacy Decisions: Transfers to countries deemed adequate by data protection authorities

  • Supplementary Measures: Additional technical and organizational safeguards where needed

  • Your Consent: Where required, we may seek your explicit consent for specific transfers when no other transfer mechanism applies.

These measures ensure your data receives consistent protection regardless of location. ________________________________________

U.S. Data Privacy Framework

insightsoftware complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. insightsoftware has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union and the United Kingdom in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF. insightsoftware has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) Program, and to view our certification, please visit https://www.dataprivacyframework.gov/ In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, insightsoftware commits to resolve DPF Principles-related complaints about our collection and use of your personal information. EU and UK individuals and Swiss individuals with inquiries or complaints regarding our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF should first contact insightsoftware at: privacy@insightsoftware.com. In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, insightsoftware commits to cooperate and comply respectively with the advice of the panel established by the EU data protection authorities (DPAs) and the UK Information Commissioner’s Office (ICO) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF. insightsoftware is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC) with respect to its compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF. Under certain conditions, you may invoke binding arbitration for complaints regarding our DPF compliance that have not been resolved through other mechanisms. insightsoftware is obligated to arbitrate claims and follow the terms set forth in Annex I of the DPF Principles, provided that you have invoked binding arbitration by delivering notice to insightsoftware and following the procedures and conditions set forth in Annex I. insightsoftware is liable for onward transfers of personal data to third parties acting as our agents unless we can demonstrate that we were not a party to the events giving rise to the damages, or that we acted in a manner consistent with the instructions we received. ________________________________________

Data Retention

We retain personal data only as long as necessary for the purposes collected, plus any period required by law or to resolve disputes. Retention periods vary based on:

  • Nature of the data and purpose of collection

  • Legal, accounting, or reporting requirements

  • Statute of limitations for legal claims

  • Industry standards and practices

When retention is no longer necessary, we securely delete or anonymize your data. ________________________________________

Data Security

We implement administrative, technical, and physical safeguards to protect your data, including:

  • Encryption in transit and at rest

  • Access controls and authentication

  • Regular security assessments

  • Employee training on data protection

While we strive to protect your information, no transmission over the internet is completely secure. We cannot guarantee absolute security but will provide breach notifications as required by applicable law. ________________________________________

Children's Privacy

Our services are not intended for children or minors as defined by applicable law. We do not knowingly collect data from children. If we learn we have collected information from a child or minor, we will delete it promptly. If you believe we may have information from a minor, please contact us at privacy@insightsoftware.com. ________________________________________

Third-Party Links

Our sites may link to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing personal data. ________________________________________

Marketing and Communications

Your Choices Opt-out: Click "unsubscribe" in any marketing email or contact us Browser-based: We honor Global Privacy Control (GPC) signals and other browser-based opt-outs where required by law. Cookies: Manage preferences through your browser settings California Residents We do not disclose personal information to third parties for their direct marketing purposes. ________________________________________

Changes to This Statement

We may update this Privacy Statement to reflect changes in our practices or laws. We will notify you of material changes by:

  • Posting the new policy with an updated effective date

  • Sending notice if we have your contact information

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Contact Us

For questions, requests, or concerns about this Privacy Statement or your personal data: Email: privacy@insightsoftware.com Mail: insightsoftware Attn: General Counsel 8529 Six Forks Road, Suite 400 Raleigh, NC 27615, USA Online: Privacy Policy Inquiries Phone: 1-866-I-OPT-OUT (1-866-467-8688), service code 1193# ________________________________________ This Privacy Statement was last updated on December 08, 2025