Pan Pacific valitsi JustPerformin liiketoiminnan kustannusten suunnitteluun

Managing the finances of over 50 properties across 30 cities worldwide is no small feat. For Valerie Foo, Senior VP at Pan Pacific Hotel Group, outdated manual budgeting processes were slowing things down—consolidating spreadsheets, fixing errors, and mapping data manually led to delays and missed insights. JustPerform changed the game. With automated processes, real-time data access, and an intuitive interface, Pan Pacific can now make faster, smarter financial decisions and scale with confidence.

Pan Pacific Hotel Group is a global group. We own and manage more than 50 hotels, resorts, and service suites across three brands. We have Pan Pacific, Park Royal Collection, and Park Royal. We have presence in more than 30 cities across Asia Pacific, North America, Europe, and Africa.

Previously, our properties' budgeting process was very manual and laborious, relying on offline Excel worksheets. Each department and section would prepare their own spreadsheets and submit it to the finance team, who would then have to manually compile the figures or link up the spreadsheets to generate the profit and loss statement. After finalization, manual mapping then needed to be done to upload the information into our Enterprise Performance Management system. There was also a lack of control in our previous EPM system. Each version of the budget would be overwritten whenever a new version was loaded, leading to lack of change tracking. Consolidation reporting is mainly dependent on the integrity of manual Excel reports submitted by the hotels. This requires running macros to extract sheets from 25-plus Excel files. The files can be subject to clerical errors in compromised formulas, which also requires us to pinpoint and troubleshoot the errors. The complexity of managing more than 50 properties, 60 entities, and a growing pipeline of properties necessitated a more scalable and agile solution. So, we decided to engage JustPerform to address these challenges.

JustPerform played a key role in streamlining our planning processes, helping us to make timely and effective decisions. Its ability to be owned by finance users is a key pillar that helps us to shorten our budget cycles and enhance our business responsiveness. JustPerform’s array of features and functionalities have significantly elevated Pan Pacific Hotel Group's budgeting and forecasting process. Using the system's value driver tree, we transformed our budgeting process by incorporating a driver-based planning methodology and building revenue and cost drivers which are specific to the hospitality industry in the system. This allows our end-users to better relate to the system and plan their forecasts. Another key feature that played a significant role in our budget improvement was the JustPerform allocation engine. With an extensive portfolio of more than 50 properties - and each property having their own specific template for cost allocation - JustPerform’s allocation engine enabled us to set the rules to define allocation methodologies across all properties without external dependencies. This played a pivotal role in simplifying and bringing transparency to our inter-property allocations.

Part of our role provides guidance for properties' monthly reports and templates consumed across the corporate office and owners. These are widely used in meetings, discussions, and analysis. The benefits that JustPerform’s reporting tool offers can be summarized in three main points. Firstly, the one version of the truth - JustPerform’s tool ensures that properties are extracting from one unified platform based on fixed parameters. Secondly, automation of reports - this minimizes errors and frees our properties from having to work manually or semi-automatically, resulting in man hour savings and freeing up our colleagues at the hotels from tedious manual tasks, allowing them to focus their attention on more value-add work. Thirdly, speed and scalability to deployment of changes and identifying the correct parameters for the content that is required in the reports - we are now able to include this content and deploy changes fairly quickly to all hotels without having to belabor on where the data should be retrieved or ensuring that they are reporting the content in the same manner. After the setup of the new budgeting and forecasting system using JustPerform, our end users have access to a wider range of reports that enable extraction of a greater variety of data points across different dimensions for better quality analysis. Key users are also taught to draw up their own reports for extraction of data and these reports can then be shared with other users. Above and beyond the realm of reports, Just Perform has been a game changer in helping us analyze the business. Other than the ability to quickly extract relevant content represented in any manner as desired, we now have the ability to slice and dice multi dimensionally from one single platform, from one single source. This is by far a more efficient workflow and helps us deliver impactful and insightful analysis. JustPerform was able to address our business needs, providing valuable solutions for modern global organization such as the Pan Pacific Hotel Group to achieve business agility because it is user-friendly; it has a new process-focused approach and a simplified data transformation tool. Want to see how it works? Download our EPM Buyer’s Guide to find a finance solution for your team.