Customer Connection: How Webhelp Gained Agile, Accurate Budgeting and Planning

Finance plays a critical role in setting goals and then closely monitoring and communicating variance– which enables the business to make any adjustments needed for better performance. But what happens when manual processes hinder strategic planning and decision-making? Webhelp, a leading end-to-end partner across B2C and B2B customer journeys, increased its financial agility by using Bizview – our powerful solution that supports the entire FP&A process from budgeting and reporting to analysis. With wide deployment within their organization, Bizview breaks down department silos by enabling finance and non-finance employees, across multiple entities and even countries, to collaborate in one place. We recently set down with Webhelp Head of Finance, Ronnie Segersten, to discuss how Webhelp’s long-term use with Bizview has empowered his team and organization to:

• Shorten cycles to support adaptive planning

• Provide agility and collaboration by breaking down planning and budgeting silos

• Increase planning and forecasting accuracy