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Getting a Better Service
WE offer first rate customer support via our offices in North America, Europe, and Australia. You will work with a staff that has an in depth knowledge of Insight® and takes pride in quickly responding to your requests. Their thorough analysis and ability to support you quickly, ensures your operations are smoothly and efficiently.
The most efficient way to access customer support is via our Support Center. The Support Center lets you log cases, manage existing cases, and browse Frequently Asked Questions. In addition to case management, the Support Center provides links to product documentation (both technical and end user) and relevant white papers.
When you log a case, all pertinent information and supporting attachments will route directly to a support consultant. You receive an automatic reply with the details of the case and a tracking case number. This tracking case number will be used in all future correspondence.
Welcome to Insight's Case Logging
Click to submit a case online, or as a returning customer, log into the Customer Support Center to log issues, access the Insight knowledge base or download new releases and documentation.
| Center | Hours of Operation | Phone |
|---|---|---|
| North America | 08:00-17:00 (MT) | +1 888 467 1448 |
| Europe | 08:00-17:00 (GMT) | +44 (0)1494 582039 |
| Australia | 08:00-17:00 (Sydney) | +61 (0)2 8216 0810 |
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