Even if you don’t recognise the brand name, you have probably seen more Havelock Europa plc products than you would imagine. A major supplier of design, manufacturing, and fit-out services to the “interiors” marketplace, Havelock boasts big UK and International brands such as Primark, Lloyds Banking Group, and M&S International amongst its well-known clients. With four offices, a large warehouse and a large factory facility, Havelock has an extensive footprint before even considering its product catalogue of over 45,000 unique items!
The state of play
Operating such a complex business in a fast-paced sector, Havelock requires the utmost from its new JD Edwards system. Havelock had overcome the complexity of mapping its business requirements, after an implementation project spanning two years, but was faced with the challenge of extracting reports and interrogating data for financial and operational purposes. One View Reporting had been implemented, but users needed the flexibility to create their own reports. With One View, end users had to request support from IT and wait days in order to create reports. This drove the company to search for a more agile, self-service solution to complement Havelock’s bespoke ERP project.
Havelock wanted a single reporting solution that would connect a series of disparate tools, including: JD Edwards, RF Smart, and Essbase. Key criteria included a simple installation coupled with the power of analysis and graphical outputs; Havelock needed something intuitive and user friendly to ensure maximum user adoption. On top of that, the company required a business-wide solution that would generate reports for 15 departments, from HR to Manufacturing and everything in between.
Proven in hours
Fraser McLaren, Project Director, was working to turnaround Havelock’s challenging project as fast as possible, so he asked for a rapid response sales process. Hubble pulled out all the stops so that Havelock could go from website inquiry, to contract signing, to system set-up in just 10 days!
As a forward-thinking organisation, Havelock didn’t wait until post go-live of its ERP implementation to assess reporting options. By implementing Hubble beforehand, Havelock could use the tool extensively to look for anomalies among its 20 million data records (>145 data areas!) and pinpoint potential problems in the data migration stream. With this, the project team began testing Hubble’s capabilities and stress tested its versatility to start solving business process issues that were not simply reporting related – they were determined to “not just sweat the asset, but dehydrate it”.