Making the switch to modern, interactive dashboards
As if basic functionality issues weren’t enough, Finance was unable to execute customized reports in a reasonable amount of time. Requests from Finance and Customer Service teams required assistance from IT to gather information. On average, such in-depth IT requests could take up to an entire month to complete. While IT had time taken from their development testing, Finance faced limited drill down functionality and no agility or flexibility in their current process, making month-end and quarter-end reporting a significant challenge.
A Real Need for REAL Real-Time Data
As the need for accurate, real-time reports increased, ACCA’s challenges grew. Oracle’s offer of ‘real-time’ reporting only allowed access to a read-only data base that was refreshed every 24 hours. For online transactional reporting, it was difficult to run ad-hoc reports for executive-level inquiries. A mixture of GL Wand reports and SQL Developer extracts were being used, as well as some Oracle reports and FSGs, but they were widely viewed as too restrictive. ACCA was ready to make some big changes.
Forward-Thinking Strategy Aligns Systems for Success
With their future strategy in place, ACCA desired to radically transform its business goals with a more forward-thinking approach. Further adopting customer centered solutions, high performing people and achieving operational excellence went from aspirations to an integral part of ACCA’s plan. Once ACCA had its strategy set, it only made sense to mirror the approach in all business decisions – including those related to their enterprise architecture and supporting software.
In true accountancy style, ACCA took a systematic approach to finding an alternative solution. They assessed three vendor solutions: GL Wand, Oracle SQL Developer and Hubble – each scored against the categories: Security, Reliability/Integrity, Drilldown Functionality, Flexibility, GUI, and Read-only. Slowey suspected that Hubble was the type of product needed at ACCA, and sought buy-in from everyone who sat in on the demos.