Support
Our global team of product support consultants is available to assist you with all your support requirements and pride themselves on prompt response and efficient resolution to your support requests. You can access support via the Insightsoftware.com Customer Portal, email or telephone.
Our Customer Portal is a one-stop shop for all your support needs. Via the portal, customers can log cases, 24x7 manage their existing cases, search the Knowledge Base for Frequently Asked Questions, and access all product documentation.
Our support team provides regional or 24x5 telephone support depending on the subscribed level of service required. Our experience team can assist with installations, system configuration, troubleshooting report creation concerns and general questions.
Look to our support team for software updates, monthly webinars and general customer communication. We continually expand the features of Insight and the support team can help with product upgrades, point to relevant monthly webinars and other communicate to assist our customers continue to leverage Insight and stay informed.
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